Course: Risk Management Focus: Communication Among Colleagues, 3rd Edition
Author: Rosemary Gafner and James Schutte
AMA PRA Category 1 credits: 1
Estimated Hours to Complete Course: 0.75
Estimated Minutes to Complete Test: 15
Course Release Date: 3/1/2018
Course Expiration Date: 12/31/2021
The role of communication in preventing medical errors


NOTE: All Medrisk courses are approved for CME credit, but not all are approved for insurance discounts or medical board remediation. If you are enrolling in a course for an insurer, university or medical board, you should check with them to make sure that the course you are selecting is approved.

Risk Management Focus
Communication Among Colleagues, 3rd Edition


There are three situations in which it is particularly important that physicians clearly exchange all relevant patient information: during handoffs to or between hospital-based practitioners; when making specialty referrals; and when providing call coverage for another doctor who is treating patients who have recently been advised to call in if their symptoms worsen or fail to resolve. This course will focus on the inherent dangers of ineffective communication between doctors in those three situations.


Upon completion of this course,you should be able to:

1.  Discuss the importance of standardized patient handoff protocols.
2.  Explain the difference between an “effective” and an “ineffective” referral.
3.  Describe the types of information you should provide to physicians who are covering call for you.


Target Audience

All healthcare providers.


This is a self-study course consisting of text and CME test.  Users should read the course content, answer the test questions and submit the answers for scoring.  Those who complete the course with a score of 80 percent or higher will earn a maximum of 1 AMA PRA Category 1 creditTM.


This course was developed by Rosemary Gafner, Ed.D. and James E. Schutte, Ph.D.  Their CVs are available at

CME Information

Medical Risk Management, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing education for physicians.  Medical Risk Management, Inc. designates this  enduring material  for a maximum of 1 AMA PRA Category 1 creditTM.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity is valid for release March 1, 2019 and expires on December 31, 2021.

Estimated time to complete this activity: 1 hour.

Commercial Support

This activity was developed solely by Medical Risk Management, Inc. without any commercial support.


Neither Dr. Gafner nor Dr. Schutte have anything to disclose.

Please check with your insurance carrier for approved courses before registering.  Courses not approved by your insurance carrier will not be accepted by them for any discounts they may offer.