Course: Risk Management Focus: Patient Communication, 3rd Edition
Author: Rosemary Gafner and James Schutte
AMA PRA Category 1 credits: 1
Estimated Hours to Complete Course: 0.75
Estimated Minutes to Complete Test: 15
Course Release Date: 3/1/2018
Course Expiration Date: 12/31/2021
How communication can affect liability


NOTE: All Medrisk courses are approved for CME credit, but not all are approved for insurance discounts or medical board remediation. If you are enrolling in a course for an insurer, university or medical board, you should check with them to make sure that the course you are selecting is approved.

Risk Management Focus
Patient Communication, 3rd Edition


“Effective” communication involves more than just transmitting all the needed information in a logical and coherent format; it also requires verifying that the information was received and comprehended on the other end. This is a course about improving patient safety by improving and practicing effective communication techniques.



Upon completion of this course, you should be able to:

1.  Explain the importance of “teach-back” in verifying patient understanding of medical instructions.
2.  List the three questions that every patient should know the answers to at the end of every visit.
3.  Explain the best way to deliver the bad news of a catastrophic diagnosis.


Target Audience

All healthcare practitioners.


This is a self-study course consisting of text and CME test.  Users should read the course content, answer the test questions and submit the answers for scoring.  Physicians who complete the course with a score of 80 percent or higher will earn a maximum of 1 AMA PRA Category 1 creditTM.


This course was developed by Rosemary Gafner, Ed.D. and James E. Schutte, Ph.D.  Their CVs are available at

CME Information

Medical Risk Management, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing education for physicians.  Medical Risk Management, Inc. designates this  enduring material  for a maximum of 1 AMA PRA Category 1 creditTM.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity is valid for release March 1, 2019 and expires on December 31, 2021.

Estimated time to complete this activity: 1 hour.

Commercial Support

This activity was developed solely by Medical Risk Management, Inc. without any commercial support.


Neither Dr. Gafner nor Dr. Schutte have anything to disclose.

Please check with your insurance carrier for approved courses before registering.  Courses not approved by your insurance carrier will not be accepted by them for any discounts they may offer.